The phrase ‘Digital Transformation’ is no longer relevant. There. I said it. I’ve been saying it for some time. It’s become the most overused clickbait buzzword. Why do I think this? Let’s look at the two words, digital and transformation. Digital is a way of doing things, not a thing and certainly not a specific …
Technology and digital have fundamentally changed the business operations of companies around the world. Digital has changed how employees work and go about their daily lives. Technology is now embedded into every business function and process. Companies need to adapt their business across 3 capability areas to connect employees and partners at any time on …
Technology has changed how people and companies operate. It has enabled new business models that generate new sources of revenue and empowered companies to optimise their operating costs. For the majority of companies, technology is much more than a website and email campaigns. It comprises applications that can process millions of transactions per second, with …
Technology Applications, Infrastructure and Architecture: What Great Looks Like Read More »
In the digital age companies need to rapidly move from idea to market, meeting the needs of their customers as quickly as possible to maximise value opportunities. This requires mature capabilities across 6 core product management and software development areas. An example of what great looks like for each capability area is given below. Product …
Product and Software Development: What Great Looks Like Read More »
Data helps companies to make real-time decisions in response to customer trends and behaviours. To take advantage of all the opportunities that data can bring, companies need strong maturity across core capability areas covering strategy, people, processes and technology. But what does great look like in this area? Data Strategy and Organisation: Start With Value …
Data, Analytics and Insights: What Great Looks Like Read More »
The customer lifecycle is no longer a linear top-down funnel. It follows a cyclical pattern, a flywheel, to align to the customer journey that no longer has a defined start and endpoint. It typically begins with a marketing interaction and continues through to acquisition, conversion and retention. Customers that receive a positive experience are more …
Customer Lifecycle Management: What Great Looks Like Read More »
Customer experience is critical to the growth of almost every business. It requires the executive board to instil a customer-first mindset across every inch of the organisation, with a seamless customer experience across digital and non-digital channels that encourages loyalty, retention and advocacy. Companies need to excel in 3 key areas to ensure their digital …
Digital Products and Services: What Great Looks Like Read More »
To be successful in business, a variety of technology and digital capabilities are required. A solid strategy, efficient processes and cutting edge technology are all important factors. This all means nothing if the people and skills required to execute the strategies and operate the business are not in place. People are the most important asset …
Organisation, People and Skills: What Great Looks Like Read More »
Digital is no longer optional. Businesses need to infuse digital across all organisational functions to create value for their customers, employees and business partners. To do so, they need a solid understanding of how digital changes the way people do things, the specific areas that can create value for their business, and a roadmap to …
Digital Strategy and Roadmap: What Great Looks Like Read More »
Technology has transformed industries and economies across every continent. Society has become more connected and more technology enabled with digital at the centre of day-to-day personal and business life, enabling new and more efficient ways of doing things. To succeed in the digital age businesses need to adapt to the new behaviours of their customers …
How Can Technology and Digital Accelerate Business Growth? Read More »
The Coronavirus pandemic has created a global economic crisis that has never been seen before. Business priorities have shifted to retention of liquidity with defensive strategies deployed to reduce risk and increase performance. With uncertainty of the timeline, future planning has become impossible. Revenue and expenditure forecasts have been ripped up with continuous fire drills …
What should be your Technology Strategy during the Covid-19 pandemic? Read More »
The COVID-19 pandemic has forced businesses to focus on operations more than strategic. What should be your technology and digital priorities for COVID-19 to insulate your existing revenues? Consistent customer experience throughout the life cycle Very few businesses are currently able to operate from physical locations due to social distancing rules. This has driven customers …
What technology and digital capabilities should be prioritised for COVID-19? Read More »
Digital has been on the company board meeting agenda for some time, with the phrase “Digital Transformation” being banded about to looks of surprise, confusion, and optimism. But what is digital transformation, really? First of all, we should all stop saying “Digital Transformation”. It has become the most overused buzz phrase in recent years. It’s …
Preparing for technology due diligence can be a daunting task regardless of whether it’s your first time or your hundredth time. The approach has changed in recent times to match the changing needs of potential buyers and the role of technology. When preparing for technology due diligence, it’s useful to understand the particular type of …
Cybersecurity has become a prominent conversation starter in personal and business life. Many of the threats today have been around for many years and the weakest point being people remains. The reality in 2019 is that the data you think is secret really is not. The bad dudes already have your date of birth, address, …
Technology due diligence has become a critical component in the investment cycle, for buyers and sellers. It provides private equity firms, strategic acquirers or investment banks with an assessment of the suitability and maturity of the technology ecosystem across software, systems, process and people in supporting future business growth. It enables sellers, such as start-ups, …
Digital isn’t a thing, it’s a way of doing things. The digital age and rapid evolution of new technologies have reinvented the tasks that people undertake in their daily life, as consumers and as employees. To succeed, businesses need to have a customer-centric and employee-empowered culture, and technology plays an important part in leading and …
Technology due diligence is the process of assessing and analysing the technology, process and people within a company as part of the acquisition of or investment in it. This provides the acquirer or investor with details of potential areas of downside risk and hidden opportunities to create value before committing to the transaction. But what …
Serverless is not a new term, it has now reached a stage in its development that has enabled technology leaders and software developers to see the value in serverless computing and more precisely serverless architectures. Serverless does not mean “no servers” but it does mean that developers don’t need to be concerned with the underlying …
More and more companies are choosing to use Amazon for their e-commerce operations. They let Amazon control how their products are presented to customers, how they are sold, how they are packaged and how they are delivered. There are several benefits to this approach. The company doesn’t need to significantly invest in all the technologies …
The Hidden Dangers of Outsourcing Your Sales to Amazon Read More »
Will email as we know it be dead by 2020? That all depends on what we mean by “as we know it”. In recent years the world has been using email incorrectly; by definition, it is Electronic Mail rather than Electronic Messaging, heck even ‘cc’ harks back to the paper terminology, imagine ‘cc-ing’ someone into …
Entrepreneurship isn’t a new word. The rallying cry to setup on your own and create your own destiny has been with us for decades. We have lived through the age of big industry and the age of the giant corporation, but I believe that this is the age of the entrepreneur, the age of the …
US President Proclaims “The Age of the Entrepreneur” Read More »
Twitter has rolled out its new character limit, doubling the original number from 140 to 280. To some, it was certainly controversial. To others, it was well received. So why did Twitter choose to do this? One word. Data. When you capture more data, you increase your ability to extract sentiment. When you extract sentiment, …
This Is Why Twitter Doubled Its Character Limit To 280 Read More »
Millennials, or call them what you will are forcing businesses to change and they are here to stay. How can your business attract the next generation?
Digiday reports that Yahoo’s foray into the digital magazine arena has failed to produce the expected results and that the end is near. Specialist, rich content from big name journalists is failing to attract the audience of today, similar to native advertising failing to capture the hearts and minds of readers. One could say this …
The recent revelation that the Samsung Smart TV can record and transmit your words over the internet has shocked and surprised many people. If the voice command feature is enabled you can command the TV to perform a variety of actions to make life a little easier; change channel, increase volume and more sophisticated functions. …
Today the UK government begins the next phase to roll out a new benefits programme called Universal Credit. The phase-by-phase roll out programme is based on the desire to get it right, rather than rushing through a system that doesn’t meet the need of the UK taxpayer. The initial trials of the programme in the …
Digital is no longer optional; if you think “going digital” is not relevant to your business then think again. Your customers are becoming increasingly more sophisticated, demanding and technology savvy, using mobile devices and social media as an integral part of their daily life. Your competitors have embraced digital within their workforce, with a focus …
