Technology is creating the world we all live in. The threats from disruptive technologies and disintermediation are unrelenting. Technology and consumer behaviours evolve on a daily basis and the pace of change is unrelenting. Digitally native businesses are emerging faster and faster. Digital and technology are foundational elements to business growth and success.
Doing nothing is no longer an option. Businesses need to infuse digital and technology capabilities across their entire enterprise not just within a specific functional area to create new operating models, reinvented ways of working and maximise opportunities. This enables them to delight their customers and partners, empower their employees and build the agility, culture and leadership required to gain and retain a competitive advantage.
To achieve success in the digital age a well-defined and clear strategy and roadmap is required that covers both digital and technology. This provides clarity on where the business needs to be in the future and a plan of how it will get there. It helps to provide the business case for investment, guidance for prioritisation and alignment across the entire business to streamline decision making about technology and digital. Lack of a well-defined strategy can result in businesses gravitating to the shiniest and newest technology and tactical decision making that may result in the deployment of inefficient and costly solutions.
How We Help
It is not uncommon for digital and technology strategies to be missing within a business. The pressures to deliver business growth or investing in initiatives that demonstrate clear business value often result in strategy taking a back seat. Some businesses have a clear vision but don’t know how to get there.
We help businesses that need to transform or improve their digital and technology capabilities but don’t know where to start, where they need to be, or how to get there. We also help those that have developed their capabilities in silos and now need to make this their new business as usual across their entire business.
We devise independent strategies that align your key stakeholders on what success looks like, the current state and the gaps to success. Our experience tells us that every business is at a different stage on a different path to a different destination. We also believe that technology and digital can become intertwined within a business, especially technology-led or digitally-native businesses. As such there is no one-size-fits-all solution and we tailor every engagement to the specific business needs of our clients rather than a template-driven approach.
We believe that digital and technology strategies should not be lengthy, wordy tomes that are produced every year. They should be as simple as a “we choose to go to the moon” vision that is complemented with clear and succinct details of how to get there. It should provide a compelling vision and timeline of how the business will grow and how digital and technology can support that growth. It should also be flexible enough to adjust to changes in economic climates or market developments.
We rapidly get to the why through collaborative workshops to identify key objectives, what is working well today and what needs improvement. We consider the following areas.
- Digital Strategy and Awareness
- Digital Products and Services
- Customer Lifecycle Management
- Data and Insights
- Product Management and Software Development
- Technology Infrastructure and Architecture
- Business Operations
- Organisation, People and Skills
We validate the current situation by way of a cursory review or more in-depth assessment. We produce visual roadmaps that clearly define how the business will use and deploy digital and technology to achieve business goals, drive value creation and reduce the cost to serve. This provides clear and realistic recommendations to deliver incremental change and lighthouse projects that becomes your new business as usual.
Where required we can provide expertise on a fractional, interim or team basis to help to deploy and scale-up your business and realise rapid results, build upon your existing capabilities and infuse digital across your operating model.
We devise practical and realistic digital and technology strategies for businesses across a variety of industry sectors at different stages of growth.